FAQ
Where are you located?
12/Six.One Signature Salon is located in Dixieland Lakeland in the Waller Plaza. Please note that the GPS with Google & Apple takes clients to the front of the Waller Plaza. The salon is on the side with red brick, and the entrance of our parking lot is off of Ridgewood, and can be accessed from the front of the Plaza as well. To the right of the door is a big sign with the salon’s logo. Special instructions are listed on Vagaro, with adjustments made to the GPS, so it takes you directly to the salon.
Should I wash my hair prior to my appointment?
Please arrive with clean dry hair. I reccomend washing at least 48 hours before your appointment. This helps color take better, and allows me to use dry cutting techniques when neccessary. For clients with curly hair that wear their hair naturally 80% of the time, please use minimal product so we can assess the hair in its true natural state. All services include a relaxing shampoo with a scalp massage, and styling.
What is your cancellation policy?
I ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment. Appointment confirmation texts go out 72 hours in advance, and appointment reminders go out 48 hours before the appointment time. A re-booking fee of $30 may be required in the event of a last minute cancellation, with the exception of emergencies or illness. No shows will not be tolerated with the exception of an emergency.
What is a service gaurantee?
Service Guarantee: If adjustments need to be made to your hair after the service has been completed, please notify me within 1 week of your appointment. Any color/cut alterations made to my work will not be adjustable under a service guarantee. Services completed are non-refundable.